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An award winning commerce site with 24/7 support for TRW Aftermarket

We have successfully been working alongside TRW Aftermarket, a global leading provider of auto parts and safety solutions, for a number of years

They wanted to establish themselves as a flourishing frontrunner in the automotive industry, by boosting traffic and the number of distributor registrations on their website.

What we did

Our specialists at Ultimedia worked in partnership with the digital team at TRW, to redesign and relaunch their website trwaftermarket.com.

This resulted in a new website that helped propel TRW Aftermarket into pole position - boasting a much stronger UX, for customers, installers and distributors alike.

The appealing and easy to use site, lead to them winning the  ‘Communication Director’ magazine’s prestigious, European Excellence award for best website - beating off stiff competition from BMW and Thomas Cook.  

Innovation, creativity, strategy and implementation combined to create much greater customer satisfaction. The statistics spoke for themselves:

 WINNER - European Excellence Award For Best Website

  • 56% worldwide session rise
  • 41% increase in new users
  • 156% increase in mobile usage
  • 40% boost in desktop visits

Through an effective adoption of the Episerver web platform, an intuitive ordering process, and new aesthetic design - the site boosted the quality of content marketing, customer bounce rates reduced, and buying increased. 

Order volumes increased, along with distributor satisfaction - and users could now easily find the parts they needed, and the mechanics qualified to fit them.

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